Refund Policy & Warranty

Returns:

Product(s) must be returned within 30 days from delivery under conditions as specified below. Unfortunately, we cannot offer you a refund or exchange after 30 days.
1) The product must be in the same condition in which it was received and returned in the original packaging.
2) A $25 re-stocking fee will be charged on returned items.
3) Items showing use are not subject to a refund.
4) We will send you an email or call you to notify you that we have received your returned item.

Warranty:

 


Refunds:

Within a few days, we will notify you of the approval or rejection of your refund. If a refund is approved, your refund will be processed within 15 business days, and a credit will automatically be applied to your credit card or original method of payment,


Late or missing refunds:

We will notify you once your refund has been processed so you may check your bank account or credit card for verification. Credit card companies sometimes hold credits for as long as legally allowable unless contacted by the card holder. Bank accounts are usually credited within a few days. PayPal accounts show refund notifications immediately.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at support@getgocool.com and send your item to:

Comfort Innovations, LLC
3025 Twelve Oaks Ave.
Baton Rouge, LA US 70820.

Shipping

To return your product, you should mail your product to:

Comfort Innovations, LLC
3025 Twelve Oaks Ave.
Baton Rouge, LA US 70820.

You will be responsible for paying shipping costs on returned items. However, you may take advantage of discount shipping rates through Comfort Innovations with shipping paid directly to Comfort Innovations in advance of receiving a return shipping label. All previous shipping costs will be deducted from your refund. Shipping times vary depending on distance shipped, weekends and holidays.

If you are shipping an item over $75, you should use a trackable shipping service and purchase shipping insurance - usually about $1.00/$100 value - to protect your refund. We cannot guarantee receipt of your returned item. Product tracking and return shipping insurance is automatically added to all return items when shipping arrangements are made by Comfort Innovations.